FAQ

Frequently Asked Questions.

Q: Where do I find the Software "Product ID"?

A: The Software Product ID can be located inside the zip file of the download, as a text file, named either "ID", or "Serial" etc.

Q: I did not receive my Software with my cable.

A: We do not ship software, this may be downloaded from the Download area of your members account.

Q: Do you ship outside of Australia.

A: Yes, we ship worldwide.

Q: Why is my credit card receiving a payment error?

A: For payments via Credit/Debit Cards, using Square payment processor. Before checking out, make sure to change the currency back to Australian Dollars, if you have change it from default.

Q: I'm checking out, and it stuck at payment option.

A: Just go back to a previous step, and then click continue again to complete checkout.