FAQ

Frequently Asked Questions.

Q: Where do I find the Software "Product ID"?

A: The Software Product ID can be located inside the zip file of the download, as a text file, named either "ID", or "Serial" etc.

Q: My cable is not being detected, do you have the driver?

A: If your cable driver has not automatically installed, as it should do for most up to date Windows connected to the Internet (eg. Win 10, 11 etc). You may need to manually install the driver for older Windows systems (eg. Win XP, 7). The cables driver can be downloaded from the chip manuafacturers website, for FTDI chip: DRIVER, for WCH CH343 chip: DRIVER, for PROLIFIC chip: Win 98/XP DRIVER, Win Vista/7/8 DRIVER, Win 10/11 DRIVER.

Q: I did not receive the Software with my cable?

A: We do not ship software. The software can be downloaded from "Download Area", under "My Orders" in your members account.

Q: Do you ship outside of Australia?

A: Yes, we ship worldwide.

Q: During checkout I'm getting the message "Shipping method required!" or "No Shipping options are available".

A: Be sure that you have included the correct post code for the shipping address. This must be the same post code as provided by Australia post's website, as the system will connect to Australia post to quote the correct postage. Also be sure to include either the name of Town, City or Suburb only, in the field labeled "City", not both the Suburb and City. If you want to include the name of the greater region or province etc, then this may be entered in the "Address 2" field above.

Q: Why is my credit card receiving a payment error?

A: For payments via Credit/Debit Cards, using Square payment processor. Before checking out, make sure to change the currency back to Australian Dollars, if you have change it from default.

Q: I'm checking out, and it is stuck at payment option.

A: Just go back to a previous step, and then click continue again to complete checkout.