FAQ

Frequently Asked Questions.

Q: My cable is not being detected, do you have the driver?

A: If your cable driver has not automatically installed, as it should do for most up to date Windows connected to the Internet (eg. Win 10, 11 etc). You may need to manually install the driver for older Windows systems (eg. Win XP, 7). The cables driver can be downloaded from the chip manuafacturers website, for FTDI chip: DRIVER, for WCH CH343 chip: DRIVER, for PROLIFIC chip: Win 98/XP DRIVER, Win Vista/7/8 DRIVER, Win 10/11 DRIVER.

Q: I did not receive the Software with my cable.

A: We do not ship software. The software can be downloaded from "Download Area", under "My Orders" in your members account.

Q: Where do I find the Software "Product ID"?

A: The Software Product ID can be located inside the zip file of the download, as a text file, named either "ID", or "Serial" etc.

Q: Do you ship outside of Australia.

A: Yes, we ship worldwide.

Q: Why is my credit card receiving a payment error?

A: For payments via Credit/Debit Cards, using Square payment processor. Before checking out, make sure to change the currency back to Australian Dollars, if you have change it from default.

Q: I'm checking out, and it is stuck at payment option.

A: Just go back to a previous step, and then click continue again to complete checkout.